Warranty Terms & Conditions

Eligibility

This warranty applies only to battery-operated / rechargeable Calmras products (massagers, wands, and similar devices) as listed in the product registration form.

Non battery-operated products — manual strokers, sleeves, cuffs, lubricants, party games, and similar items — are not covered under this warranty. These fall under Calmras's standard Return/Exchange Policy instead.

Warranty Period

90 days from the date of purchase, as stated on your invoice or order confirmation.

Registration must be completed within:

• 3 days of purchase, for orders from Zepto, Blinkit, or Swiggy Instamart
• 10 days of purchase, for orders from the Calmras website, Amazon, Flipkart, or other marketplaces

What's Covered

The warranty covers manufacturing and machinery defects only — meaning the product stops functioning under normal, intended use. This includes:

• No power or charging response
• Motor dead / no vibration output
• Remote unresponsive (for remote-controlled products)

What's Not Covered

• Weaker vibration than expected — this is subjective and not treated as a defect
• Physical damage (drops, cracks, cuts, punctures)
• Water damage beyond the product's stated waterproof/IPX rating
• Damage from improper cleaning (alcohol-based or abrasive cleaners)
• Damage from use with incompatible lubricants (e.g. silicone-based lube on a silicone product)
• Normal wear and tear
• Damage from unauthorized repair or tampering
• Products without valid, verifiable proof of purchase

Claim Limit

This warranty entitles the customer to one (1) replacement claim only, for the registered product. Once a replacement has been issued, no further claims will be honored for that unit or its replacement under this warranty.

Claim Process & Timeline

To raise a claim, share your registered Order ID along with a description or short video of the issue via WhatsApp or email.

Claim review takes 5–7 business days. Calmras reserves the right to request the product be returned for inspection before approving a replacement.

Shipping & Replacement

• Return shipping of the defective unit is to be arranged and paid by the customer.
• Once the claim is approved, Calmras covers the shipping cost of the replacement unit.
• Replacement will be sent in the same color/variant, subject to availability at the time of dispatch. If the original variant is unavailable, Calmras will send the closest available option.

General

• This warranty is non-transferable and applies only to the original purchaser and registered product.
• Calmras reserves the right to reject any claim found to be fraudulent, duplicate, or inconsistent with the registered purchase details.
• Returned units are inspected on receipt; heavily used or unhygienic returns may be declined.