FAQ

All Calmras products are made from medical-grade, skin-safe materials, making them entirely body-safe.

Products at Calmras are made using high-quality materials that should last a few years, as indicated in their details. However, if you notice any wear and tear after prolonged use, we recommend buying a new product as replacement.

Since our products are safe for skin, you can use them orally too, if that is your preference. It is all about your personal choice and what brings you pleasure.

Calmras orders are packed and delivered discreetly in plain brown packaging with no product details or branding on the box, to ensure your privacy. We understand that some people are still hesitant about buying self-pleasure products, so we keep it private.

You only pay the price at checkout, with no hidden charges. Shipping is already included in the total. So, you don’t have to worry about extra costs.

Yes, at Calmras, you can pay for your order when you receive it. We offer both Cash on Delivery and online payment options for your convenience.

Yes, you will receive order confirmation on the email address that you have provided. In case you don’t have an email, we will send you a text with details of shipment and its whereabouts. However, if you happen to miss an email or text from us, you can contact us and we will provide you the details.

Calmras uses different delivery partners to reach many areas, covering almost all PIN codes. However, if due to some reasons, we can not find your code, we will try another way to deliver your order.

Once the order is shipped, we deliver orders within 2-6 days with the help of our reputed delivery partners. We offer tracking facilities that help you locate your order and give you peace of mind.

Yes, after shipment, you get an order tracking ID that helps you keep an eye on your precious order 24/7.

Once the order is placed and shipment is done, you will be provided with a tracking ID via a text or on your email. You can also log into your Calmras account to check your order placed and track it.

No, we take care of your customs as well as shipping charges.

To order from Calmras, you need to be at least 18 years old.

At Calmras, we make sure to meet all the quality standards while curating our products. However, if you come across a damaged or a defective product, make sure you have a product opening video in hand and contact us within 24 hours of delivery.

Since non-explicit products are legal to buy and use privately, our customers can legally order from us by following all regulations.

Yes, sure! We offer warranty on all our electronic devices, if by chance they come out faulty or defective. To know more about this, please refer to our Terms and Conditions section.

At Calmras, your privacy comes first. We make sure to secure your personal information and use it only for shipping. You can create an account without any privacy worries.

Well, we try our best to ship your orders together, in case you have ordered more than one from us at the same time. However, it also depends upon the availability of products. If a product is unavailable at the time, we might send it separately. To know more about order details and its whereabouts, you can keep tracking your order.

If you want to change your address last minute, don’t worry, we are here to help you out! You can reach out to us about it by either calling us on the number given on the website or by mailing us your query.

We do offer returns on defective electronic products. To know more about it, please read the Terms and Conditions page on our website.

We meet all quality standards in making, shipping, and delivering our products, so you can trust there will be no issues from our end. However, if any issue arises, we will address them at the earliest and offer full support.

Don’t like the product? We are really sorry about it, but we do not accept returns under these conditions.

When your return request is accepted, we need about 7-14 days to initiate and process your refund.

You can request an exchange if the package is unopened and we will look into the matter.

At Calmras, all our products go through multiple quality checks and are made of skin-safe materials. However, if you happen to face an allergic reaction from a particular product/material, please discontinue its use immediately and contact your doctor.

Our products are made from chemical-free materials. Even the gliders you will find on our website are made of natural ingredients.